Shipping Policy

Free Shipping

At GOLDEN HOUR, we are pleased to offer free shipping on all domestic and international orders.

Order Processing

Our order processing time is typically 1-3 days, excluding weekends. We ship directly from various warehouses located in Europe, the USA, and China.

Transit Times

  • United States: 5-10 days
  • Europe: 7-10 working days
  • Middle East: 7-10 days
  • Rest of the World: 7-20 days

Please note that these are average shipping times. Some shipments may arrive within 7 days, while others may take longer due to various factors.

Delayed Shipments

If your shipment is in transit for more than 60 days, please contact our customer support team. A parcel is considered lost if it has been in transit for over 2 months. In such cases, we will re-ship your order for free or issue a full refund.

Order Cut-Off Time

Orders placed by 11:00 PM will be processed within our standard 1-3 day timeframe.

Canceling Orders

If you need to cancel your order, please contact us immediately. We will issue a full refund provided your order has not been prepared and shipped. To cancel, please email us within 24 hours of placing your order.

If you have any questions or need further assistance, please do not hesitate to contact our customer support team. Thank you for choosing GOLDEN HOUR.